Terms & Conditions
Nominet Tag Policy Terms & Conditions
By registering a domain name ending in .uk, you enter into a contract of registration with Nominet UK and Agency IQ Limited.
​
Policies and Rules: https://www.nominet.uk/resources/policy/policies-rules/
Domain dispute policy: https://www.nominet.uk/domains/resolving-uk-domain-disputes-and-complaints/
​
Further information can be found at www.nominet.uk
​​
Our Key Terms​
​Agency IQ provides its customers with .uk registration at £10 + VAT per year.
Customers' .uk domains are set to renew automatically for 2 years. An expiry notice will be sent in the form of an invoice generated
30 days prior to expiry.
Transfers out (tag change) is free, however Nominet will charge £10 + VAT for a registrant name change.
​
If a customer wishes to cancel a domain at any time, please contact us and we will set the domain to expire.
Customer Service Level Commitment
Support and assistance is guaranteed within 48 hours during the business week.
​
Office hours: Monitored 8:00 A.M. to 5:00 P.M. Monday - Friday​
Email received outside of office hours will be collected, however, no action will be taken until the next working day.
​
Complaints and Appeals Procedure
​If you have a complaint, please contact Support by clicking here or alternatively writing to the address below:
​
Agency IQ Limited
4 Coton Drive,
Ickenham,
Uxbridge,
Middlesex.
UB10 8FG.
United Kingdom.
​​
We will send you an email acknowledging receipt of your complaint within 48 hours of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to our Customer Support Manager who will review the account and speak to any members of staff who have had contact with you.
Our Customer Support Manager will send you a detailed written reply to your complaint, including their suggestions to resolve the matter, within 7 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again, and we will arrange for one of the Company Directors to review the decision.
We will write to you within 7 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
The Company Director's decision represents our final position on the matter, and no further escalation is possible within our organisation.
If you are unsatisfied with the outcome, or indeed at any time, you may be able to complain to Nominet.
​
Abuse Policy
If we become aware of abuse, either through our own monitoring or third-party notification – we reserve the right to suspend services pending investigation and/or the resolution of any issues. Such abuse might include malware hosting, spam / unsolicited email, or other unspecified issues. Please click here to report Abuse.